Back to Base Alarm Monitoring 24/7 for faster, verified response
Professional alarm monitoring that verifies events and escalates to your Emergency Action Plan, day and night, across Sydney, Brisbane and the Gold Coast.
Always-on protection when your team can't be there
Businesses face real risks after hours: break-ins, false alarms, lone worker incidents and delayed responses. Missed events cost time and money. Leaving alarms to ring unattended is stressful and unreliable.
Back to base alarm monitoring connects your alarm to a staffed control room 24/7. Trained operators verify events and act on your pre-agreed plan — calling you, dispatching patrols or contacting emergency services. We work with existing systems, including NBN-ready communicators, so you get peace of mind without a full rip-and-replace.
Know what's happening, minute by minute
Verified alerts
Operators confirm events before escalating, reducing false alarms and call-outs.
24/7 escalation
Your Emergency Action Plan guides who we call and when we dispatch patrols.
NBN-ready
Works with IP and 4G communicators for dual-path signalling and failover.
Simple setup
Connect most existing panels with a communicator and a quick health check.
Everything you need for confident incident response
Intrusion monitoring
We receive door, window and motion events in real time and apply your verification rules to cut false alarms while keeping response fast.
Fire and smoke alerts
Fire and smoke signals are prioritised and escalated according to your site's safety plan, supporting compliance and faster evacuation decisions.
Duress and medical
Panic, duress and medical buttons trigger immediate operator action. We verify, call contacts and request emergency services if needed.
Video verification (optional)
Pair compatible CCTV so operators can check live clips on alarm. Video helps reduce false dispatch and supports incident reports.
Why businesses choose Metwide for back to base monitoring
Local expertise, real people
NSW and QLD support teams who understand local conditions and council requirements.
Clear Emergency Action Plans
We document who to call, when to escalate and how to handle different event types.
NBN-ready integrations
We work with leading IP and 4G communicators and common alarm panels.
Rapid onboarding
Connection checks, communicator install and test alarms to confirm signalling.
Optional video verification
Link compatible cameras to cut false alarms and prioritise genuine incidents.
Simple plans
Tiered monitoring with clear inclusions and predictable supervision and polling.
Reduce incidents, protect people and cut downtime
Response and verification
Faster detection-to-decision means break-ins and hazards are addressed sooner with fewer false call-outs.
Faster action
Verified alerts move quickly from detection to decision, so incidents are addressed sooner.
Fewer false call-outs
Clear verification rules and video checks mean fewer after-hours trips for managers.
Safety and connectivity
Keep your team protected and signals flowing even when infrastructure fails.
Safer workplaces
Duress and medical monitoring supports lone workers and front-of-house staff.
Works with NBN
Dual-path communicators keep signals flowing if phone lines or internet fail.
Growth and compliance
Better records for insurance and the flexibility to scale as your business grows.
Better records
Event logs and reports help with insurance claims and continuous improvement.
Scales with you
Add sites, sensors and users without rebuilding your security stack.
Ready to connect your alarm to 24/7 monitoring?
Book a quick call to check compatibility and choose a plan that fits your sites and risk profile
Who We Help
Built for busy teams who need certainty
From retail stores to construction compounds, we tailor monitoring to your risk profile.
Common questions about back to base alarm monitoring
What our clients say
Interested in Back to Base Alarm Monitoring 24/7?
Let's confirm compatibility and tailor a plan for your sites and budget.
Schedule My AssessmentOr call us directly at 1300 300 210